RESPONSIBILITIES: Following up with orders and parts requirements on all current and future jobs.Responsible f...

JOB INDEX - 6 months ago - Job Mail

6 months ago

(d8980) Experienced Passenger Vehicle Service Advisor Paarden Island, Cape Town

RESPONSIBILITIES:

  • Following up with orders and parts requirements on all current and future jobs.
  • Responsible for the total customer handling process in the service and repairs area.
  • Achieve high level of customer satisfaction and confidence to increase loyalty and trust.
  • Generate service business volume (selling parts and labour through interactive reception and upselling opportunities).
  • Build and maintain a positive service image amongst customers.
  • Handle all customer requirements by offering alternative repair solutions and pricing options.
  • Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters.
  • Must be able to handle all customer complaints and issues up to a certain level.
  • Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity.
  • Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments.
  • Follow-up after the service / repair to ensure the customer is satisfied with the work done.
  • Maintain positive relationships with customers to ensure repeat and referral business.
  • All general administrative duties for the workshop and/or service department.
  • To answer the switchboard and to transfer to the call timeously. Refer inquiries to the relevant departments.
  • To ensure that the reception area is always presentable and tidy.
  • To receive all visitors in a friendly and professional manner.
  • Announce the visitor to the relevant employee he/she/they are visiting and ensure that the employee receive them in reception within the reasonable time.
  • If a visitor must wait for the person that he/she/they are visiting, invite them to have some coffee/tea/water at the coffee station.
  • Receive parcels, courier items and ensure that the relevant employee signs for it.
  • Booking loan cars in and out and ensure that the relevant procedures are followed, and the documentation is completed accurately in respect of any damages to loan cars.
 REQUIREMENTS

  • Min 5 years’ relevant experience within the motor industry at dealership level
  • Team player, friendly and energetic
  • Self-Motivated
  • Target/Goal driven,
  • Extremely good with client relationships (Excellent Customer Service)
  • Strong Administration skills
 

*Only candidates that meet the criteria will be shortlisted and contacted

*If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

*Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:

https://selectmotor.co.za/job-application/

 

For further information please feel free to contact Debbie at Select Motor Recruitment

debbie@selectmotor.co.za

Applications should be submitted no later than Tuesday 5 September 2023