Experience:Matric CertificateApplication and environment analysis experience in an IT support environment.ITIL...

JOB INDEX - 6 months ago - Job Mail

6 months ago

Systems Analyst

Experience:

  • Matric Certificate
  • Application and environment analysis experience in an IT support environment.
  • ITIL V3 Foundation
  • 2-3 experience working on Telcom Systems advantageous
  • 2 yrs + working as a systems analyst
  • Technical development background advantageous (PHP , Phython , Java , Java Script
  • Design and understand API interface documentation and design ( REST ,JSON)
Outputs:

Consultancy services

  • Knowledge of security protocols and platforms advantageous
  • Good working knowledge of MS office, Word, Excel, Visio, and outlook
System  Analyst

  • Attend Technical and application functional meetings.
  • Document solutions
  • Liaise with Development teams on proposed solutions.
  • Visit client sites and gather application requirements
  • Understanding the business and system  requirements, and through a structured process documenting, validating, and translating it into functional and system  specifications that are used by developers to craft a technical solution.
  • Create functional solutions with the customer.
  • Advise and document improved system processes.
  • Sponsorship, design, and continual improvement of the system process and its metrics
  • Write technical specifications.
  • Analyze and create tests, and develop specifications and requirements for developers
  • Handover documentation to service lines
Coding: 

  • Code review
  • Debugging and analysis
Systems analysis and design

  • Analyzing platform and application inside and outside the BU for solution recommendations
  • Solution design process flows
  • Solution design architectural overview
  • Documenting system intergations
  • Leading and applying the necessary security protocols for production implementation
  Application & Technical Operations

  • Provide  3rd line operations support where issues are identified.
  • Provide systems and application support for P1/P2 global outages
  • Investigate when incidents occur, document, and convey these to developers, ensuring that solution permanently resolve root cause .
  • Engage with client and incident management teams in the avoidance of interruption (pro-active problem management), i.e., via a trend analysis of important services or historical incidents.
  • Escalates and document bugs, queries, and issues, which require development solutions for resolutions.