Job Description: The main role will be as a Product Specialist (80%), with additional responsibilities in Area...

JOB INDEX - 6 months ago - Job Mail

6 months ago

Product Specialist/area Manager

Job Description:

The main role will be as a Product Specialist (80%), with additional responsibilities in Area and Account Management (20%).

 

Product Specialist:

Provide assistance for software products, both on-site and remotely

Interact with external customers through phone inquiries and visits

Collaborate internally with colleagues and the Development Department

Manage helpdesk operations, including call logging, follow-up, and timesheet completion

Conducting tests on completed client calls or queries

Offer spontaneous training sessions on software usage and the latest features

 

Area & Account Manager

Surpass monthly sales goals

Oversee debtor aging while adhering to predetermined limits

Strive to comprehend the customer\'s business and nurture enduring customer relationships

Provide timely sales forecasts and activity reports

Maintain awareness of market conditions and competitors

Skills &

Experience:

Three years of experience in implementing and supporting software solutions within the logistics industry

Experience with Microsoft SQL (MS SQL)

Proficient in computer usage and possessing technical expertise in IT

Driver\'s license in good standing

Required to consistently meet specified deadlines

Two years of experience in account management and sales, specifically in the field of software sales

Outstanding communication abilities in both Afrikaans and English

Exceptional interpersonal skills, effective at all levels

Effective administrative skills with a keen eye for detail

Capable of performing efficiently and effectively in high-pressure situations

Capable of working autonomously without the need for direct supervision

Required to have the ability to undertake travel

Qualification:

Bachelor’s Degree in Computer Science, Information Technology, Engineering or proven experience-based equivalent

 

 

Contact Suzaan du Toit on sudtoit@communicate.co.za or 021 418 1750, quoting the Ref:  CTI002488.

 

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