Create high level and detailed site visit plans Inspect current Tickets  (Customer feedback and Inte...

JOB INDEX - 6 months ago - Job Mail

6 months ago

Performance Assurance Lead

Create high level and detailed site visit plans

 Inspect current Tickets  (Customer feedback and Internal follow up)

Perform technical troubleshooting and fixes along with assistance to the technicians

Create Site visit reports & action items

Conduct kick off , update and close off meetings with the custome.

Follow up on activities resulting from site visit reports

Generate or create relevant KPI reports in SSRS (SQL)

Rollout projects and initiatives ensure correct documentation and processes are followed and implemented

Capture and report Sales lead generated from PAR cycles

Implement compliance measures and KPI’s

Communication and reporting for client w.r.t open issues and system usage compliance, KPI’s

Involvement in Enterprise Performance Assurance Review  

Work with the Dispatch operator to observe and review usage of the system

Establish improvement opportunities such as training, assisted operations and advise on system usage and navigation

Document & communicate findings to the client

Provide recommendations to the client

 

Communicate with the customer confirming the visit

Coordinate travel and accommodation requirements

Acquire approval from customer before site visit

Coordinate Performance assurance activities at the mine

Organize permissions from the customer to conduct work on site. ( including medicals and inductions )

To implement and maintain the Performance Assurance Process (PAP)

Rollout projects and initiatives ensure correct documentation and processes are followed and implemented

Form teams of  Field Technicians and Field Engineers and communicate the task requirements & dates

Monitor and provide advice on tasks performed to the PA teams

Provide guidance to team members

Allocate timely resources for site visits

Review and report deliverables per plan

Ensure EES and Harvest requirements are complete and accurate

 

 Ensure all approvals from designated managers internally before site visits

Create activities on Zendesk activities and log time accordingly

Comply with Mine safety rules as well as Modular safety policies.

Ensure resources comply with all travel requirements needed for the destination

Manage  Performance Assurance Resources on site

Please email your cv to SChanka@networkrecruitment.co.za