Create high level and detailed site visit plans Inspect current Tickets (Customer feedback and Inte...
JOB INDEX - 6 months ago - Job Mail
Performance Assurance Lead
Create high level and detailed site visit plans
Inspect current Tickets (Customer feedback and Internal follow up)
Perform technical troubleshooting and fixes along with assistance to the technicians
Create Site visit reports & action items
Conduct kick off , update and close off meetings with the custome.
Follow up on activities resulting from site visit reports
Generate or create relevant KPI reports in SSRS (SQL)
Rollout projects and initiatives ensure correct documentation and processes are followed and implemented
Capture and report Sales lead generated from PAR cycles
Implement compliance measures and KPI’s
Communication and reporting for client w.r.t open issues and system usage compliance, KPI’s
Involvement in Enterprise Performance Assurance Review
Work with the Dispatch operator to observe and review usage of the system
Establish improvement opportunities such as training, assisted operations and advise on system usage and navigation
Document & communicate findings to the client
Provide recommendations to the client
Communicate with the customer confirming the visit
Coordinate travel and accommodation requirements
Acquire approval from customer before site visit
Coordinate Performance assurance activities at the mine
Organize permissions from the customer to conduct work on site. ( including medicals and inductions )
To implement and maintain the Performance Assurance Process (PAP)
Rollout projects and initiatives ensure correct documentation and processes are followed and implemented
Form teams of Field Technicians and Field Engineers and communicate the task requirements & dates
Monitor and provide advice on tasks performed to the PA teams
Provide guidance to team members
Allocate timely resources for site visits
Review and report deliverables per plan
Ensure EES and Harvest requirements are complete and accurate
Ensure all approvals from designated managers internally before site visits
Create activities on Zendesk activities and log time accordingly
Comply with Mine safety rules as well as Modular safety policies.
Ensure resources comply with all travel requirements needed for the destination
Manage Performance Assurance Resources on site
Please email your cv to SChanka@networkrecruitment.co.za
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