ESSENTIAL SKILLS REQUIREMENTS: ·        Experience with ITIL process...

JOB INDEX - 5 months ago - Job Mail

5 months ago

2105_ Uem Technical Specialist

ESSENTIAL SKILLS

REQUIREMENTS:

·        Experience with ITIL processes (Incident, Change and Problem management)

o   Plan and execute maintenance tasks (change management)

o   Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)

o   Resolve incident tickets

o   Analyse and resolve problem tickets

·        Experience with VIP and End-user support

·        Experience with technical documentation, standard operating procedures and user support guides

·        Experience with Active Directory/Azure Active Directory

·        Exposure to troubleshooting infrastructure, network and integration issues

 

ADVANTAGEOUS SKILLS

REQUIREMENTS:

·        German Language

·        Experience in operation of Linux Servers and/or Windows Servers

·        Experience in Windows Client OS, GPO and patch management

·        Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)

·        Experience with Scripting (Powershell, Bash etc.)

·        Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)

·        Experience with SQL (MS, Oracle etc.)

·        Experience with Jira and Confluence

·        Soft Skills

o   Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail

o   Ability to deliver on time and in excellent quality

o   Strong ability to analyse issues, build a resolution plan and bring it to successful implementation

o   Strong ability to understand technical dependencies and enterprise setup on a global scale

 

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

·        A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience

WHAT WILL BE YOUR ROLE AND

RESPONSIBILITIES: ?

·        Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests

·        Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams

·        Continuously work on improving the operational stability

·        Work on automation of platform operations, troubleshooting and maintenance topics

·        Interact with an international product team, external providers, vendors and customers.

o   Treat security as a first-class citizen

o   Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability

o   Work with other IT teams on integration of new features and components