Job Duties:Ensure that loss on warranty is within budget percentage parameters.Keep daily work-in progress wit...

JOB INDEX - 4 months ago - Job Mail

4 months ago

Warranty Administrator (trucks)

Job Duties:

  • Ensure that loss on warranty is within budget percentage parameters.
  • Keep daily work-in progress within parameters.
  • Have a full understanding of Manufacturer and Group warranty, costing & claims procedures and ensure that these are used.
  • Liaise with manufacturer and suppliers in a professional manner so as to maintain trust and support.
  • Provide speedy and helpful service to internal as well as external 
  • customers while contributing to a spirit of team cooperation which leads to customer satisfaction.
  • Adhere to agreed working hours.
  • Carry out duties and instructions in line with quality standards while self-managing your tasks to the extent that you can be unsupervised.
  • Submit warranty claims timeously and correctly.
  • Report problems to management for speedy resolution if not able to resolve them yourself.
  • Ensure that warranty claims submitted are paid by the manufacturer and supervise the correct maintenance of the claims store.
  • Ensure that the correct number of hours against the flat rate manual is costed.
  • Cost all completed jobs as soon as possible after the time of completion.
  • Ensure that jobs are costed and invoiced before the promised time.
  • Understand and utilise manufacturer and group costing & warranty claim procedures.
  • Demonstrate a clear knowledge of motor vehicle componentry or components and operation so as to be able to correctly interpret technical reports on work orders and job cards into real-time costing. 
  • Cost all completed jobs immediately.
  • Monitor and report on daily work-in-progress report and backlog in costing immediately.
  • Meet all administrative deadlines e.g Month end to ensure losses are kept to a minimum.

REQUIREMENTS

Matric Certificate or higher.

Minimum 1-2 Years’ experience in a similar role.

Code 08 license.

Be able to work independently.

Team Player.

Confident and proactive approach – anticipates issues and requirements.

Attention to detail.

Strong documentation skills.