Job Description: Customer Service: Conduct annual and ad hoc tariff negotiations. Assist business in dea...
JOB INDEX - 4 months ago - Job Mail
Commercial Manager
Job Description:
Customer Service:
- Conduct annual and ad hoc tariff negotiations. Assist business in dealing with customer complaints, concerns or issues surrounding contract terms and rates.
- Keep a record of Annual Rate Adjustment dates for each client and Ensure that clients receive annual rate adjustments.
- Coordinate and perform Client and Supplier rate negotiations.
- Research and investigate the establishment of fair and transparent commercial terms.
- Review indices such as SEIFSA, CPI and PPI and recommend escalation proposals to Exco and responsible GM\'s.
- Provide input into the marketing strategy, including brand management, public relations and advertising functions
- Actively Identify new business opportunities.
- Responsible for the preparation of quotes and tenders. Responsible for the recording and measuring of pricing proposals.
- Develop interactive Forums with internal departments and sister companies and attend sales meetings
- Attend prospective client meetings Liaise with and assist the Director of Business Development and the Tender desk with costings for national tenders
- Undertake consulting exercises for clients advising on various solutions.
- Responsible for the collaborative development and reviewing of SLA\'s Responsible for the review of client contracts
- Actively participate in the implementation of new client take-on\'s, including but not limited to warehouse layouts, warehouse flows, vehicle selections, systems set up, organizational structure and client contracts and rates.
- Responsible for the preparation, investigation and implementation of New Business and Tenders until hand over to the relevant business units.
- Plan and regularly review Warehouse and Transport processes. Responsible for the Management of specific OL Projects
- Undertake activity based costing exercises on a regular basis Conduct ad hoc client profitability studies as requested
- Conduct regular operations Benchmarking exercises between departments.
- Evaluate new and existing opportunities, which involve sourcing, costing, and negotiation.
- Review monthly Financial results of the Division and provide a high level analysis for use by the OL Director and GM\'s,
- Provide leadership to the Division by ensuring that staff levels are optimum and that key personnel are retained/attracted.
- Ensure direct reports are appropriately trained and developed. Conduct annual Performance Appraisals with direct reports.
- Ensure effective Risk management within the Division through Risk Assessments, which include customers cargo and the Company Brand and Corporate image.
- Conduct annual Excellence Charter Audits of all Business Units.
- Ensure Business Units operate within the boundaries of the law and appropriate standards.
- Source and introduce, where possible, best practice to ensure a competitive advantage.
- Obtain quotes on trucks, MHE, and advise on purchase vs lease options
- Provide ad hoc costings and quotations.
- Conduct ad hoc feasibility studies
- Perform Internal investigations as and when required.
- Deal with Property Agents when new Facilities are required. Manage properties effectively (compliance and costs)
- Assist with optimising the WMS, TMS and other systems within the business
Job Requirements:
- Matric (Grade 12)
- Degree / Diploma in Accounting/Finance/CA - Preferred or alternatively Logistics / Supply Chain / Industrial Engineering
- At least 5 years
- Contract management, new business development, Activity Based Costing, presentations, sales & marketing, customer relations, compliance management
- Intermediate full MS Office
- Drivers License (Code 08)
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