Job Purpose: To ensure smooth sales operation and satisfactory customer service to all our customers (int...

JOB INDEX - 4 months ago - Job Mail

4 months ago

Customer Liaison Officer

Job Purpose:

 

To ensure smooth sales operation and satisfactory customer service to all our customers (internal and external).

 

Minimum

Requirements:

:

  • Grade 12 or equivalent 
  • A minimum of 2-3 years Call Centre and Customer Service experience.
  • Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP.

Major Responsibilities and Key Results Areas:

Order Processing

  • Contacting customers daily as per calling schedule.
  • Receive calls & orders from customers.
  • Liaison with the Business Representative.
  • Receive and action work instruction/s from Business Representative.
  • Check account status, credit viability and limits.
  • Check stock availability and advise customer.
  • Generate orders on SAP as per generate order procedure.
  • Release order (invoice generation) for shipment and FLO.
  • Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
  • Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
  • Advise customer of planned delivery time.

Process Claims

  • Actioned by customer liaison officer directly/or only from the business representative.
  • Generate order on SAP as per claims procedure.
  • Generate order on SAP as per rotation procedure.
  • Generate instruction on SAP as per Check & charge procedure.
  • Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
  • Oversee daily general admin duties to support all customer services function