Open position: Customer Account & Administration ManagerLocation: Port ElizabethSalary: Marke...
JOB INDEX - 3 months ago - Job Mail
Customer Account & Administration Manager
Open position: Customer Account & Administration Manager
Location: Port Elizabeth
Salary: Market Related
Type: Permanent
Report to: Management
ROLE OVERVIEW:
As a Customer Account and Administration Manager at the company, you will play a pivotal role in ensuring seamless communication with clients, managing the end-to-end sales process, and overseeing administrative tasks critical to the organization\'s success. Key responsibilities will encompass new product development support, customer account management and administrative duties.
Education and Experience
- Bachelor\'s degree in Business Administration, Commerce or related field.
- Proven experience in customer account management and administration.
- Ability to work collaboratively within a team environment.
- Proficiency in CorelDraw and Microsoft Office Suite
- Strong attention to detail and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with pricing strategies and negotiation techniques
- Sales experience (advantageous)
Job Description and Responsibilities
New Product Development Support:
- Participate in client meetings to understand their needs and product requirements.
- Collaborate with clients to develop pricing proposals for new products.
- Liaise with the various departments to ensure timely progress and adherence to deadlines.
- Provide regular feedback on progress to clients.
- Furnish clients with detailed production information, including dimensions, weights, colours, designs, and pricing.
- Develop and present comprehensive quotations and invoices.
- Utilize CorelDraw to create retail store floor plan proposals.
- Negotiate transportation quotes and explore cost-saving opportunities.
- Manage post-quotation client follow-ups.
- Coordinate production orders, maintaining consistent communication with the production team.
- Keep clients updated on order lead times and any development.
- Arrange transportation and generate packing lists for dispatched goods.
- Address transportation issues, inform clients of changes and ensure successful delivery.
- Conduct post-delivery follow-ups to confirm client satisfaction.
- Manage invoicing, including generation, distribution, and follow-up on payments.
- Notify clients of any price adjustments.
- Validate transport and supplier invoices against documented agreements.
- Complete vendor application forms and assist with BBBE certificate submissions.
- Verify customer rebate invoices and collaborate with the creditors department for payment.
- Undertake additional tasks as directed by the employer to support business operations.
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No reply after 2 weeks indicates that you have been unsuccessful.
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