Open position: Customer Account & Administration ManagerLocation:  Port ElizabethSalary:   Marke...

JOB INDEX - 3 months ago - Job Mail

3 months ago

Customer Account & Administration Manager

Open position: Customer Account & Administration Manager

Location:  Port Elizabeth

Salary:   Market Related

Type:  Permanent

Report to:  Management

ROLE OVERVIEW:

As a Customer Account and Administration Manager at the company, you will play a pivotal role in ensuring seamless communication with clients, managing the end-to-end sales process, and overseeing administrative tasks critical to the organization\'s success.  Key responsibilities will encompass new product development support, customer account management and administrative duties. 

Education and Experience

  • Bachelor\'s degree in Business Administration, Commerce or related field.
  • Proven experience in customer account management and administration.
  • Ability to work collaboratively within a team environment.
  • Proficiency in CorelDraw and Microsoft Office Suite
  • Strong attention to detail and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with pricing strategies and negotiation techniques
  • Sales experience (advantageous) 

Job Description and Responsibilities

New Product Development Support:

  • Participate in client meetings to understand their needs and product requirements.
  • Collaborate with clients to develop pricing proposals for new products.
  • Liaise with the various departments to ensure timely progress and adherence to deadlines.
  • Provide regular feedback on progress to clients.
Sales / Customer Account Management:

  • Furnish clients with detailed production information, including dimensions, weights, colours, designs, and pricing.
  • Develop and present comprehensive quotations and invoices.
  • Utilize CorelDraw to create retail store floor plan proposals.
  • Negotiate transportation quotes and explore cost-saving opportunities.
  • Manage post-quotation client follow-ups.
  • Coordinate production orders, maintaining consistent communication with the production team.
  • Keep clients updated on order lead times and any development.
  • Arrange transportation and generate packing lists for dispatched goods.
  • Address transportation issues, inform clients of changes and ensure successful delivery.
  • Conduct post-delivery follow-ups to confirm client satisfaction.
  • Manage invoicing, including generation, distribution, and follow-up on payments.
  • Notify clients of any price adjustments.
Administration:

  • Validate transport and supplier invoices against documented agreements.
  • Complete vendor application forms and assist with BBBE certificate submissions.
  • Verify customer rebate invoices and collaborate with the creditors department for payment.
  • Undertake additional tasks as directed by the employer to support business operations.
Should you meet the above job requirements please email your CV to nanette@zwanda.co.za

 

Please add “Customer Account & Administration Manager” into the subject line of your email.

No reply after 2 weeks indicates that you have been unsuccessful.