Employer DescriptionBeautiful Game Lodges located in the Addo Elephant Park in the Eastern Cape. Close to Port...

JOB INDEX - 3 months ago - Job Mail

3 months ago

Reservations And Duty Manager

Employer DescriptionBeautiful Game Lodges located in the Addo Elephant Park in the Eastern Cape. Close to Port Elizabeth. Job DescriptionThe Reservation Duty Manager will report directly to the Lodge Manager. Whilst on shift, the Duty Manager will have a team of staff reporting to him/her and will be required to ensure efficient and effective communication between the various functions within the Lodge.The Duty Manager\'s responsibilities cover both two camps on the reserve.ResponsibilitiesThe Duty Manager will be responsible for the following:1. Hospitality and hostinga. Guest hosting and front of house dutiesb. Staff service levels and fulfillment of functional routinesc. Management of waiters and guest service staffd. Functioning of the restaurant and guest arease. Assist in all Departments where we may be short staffed2. Guest experiencea. Preparation of room collateral for new guestsb. Coordination of guest experience and activities with guidesc. Guest check In & Out and billing processd. Co-ordination of children\'s activities3. Housekeepinga. Presentation of rooms and common areasb. Administration and control of all room and Housekeeping stock4. Restaurant and bara. Administration and control of bar and restaurant stockb. Input into wine listc. Ordering and replenishmentd. Table settingse. Lounge and public areasf. Lodge atmosphere5. Marketinga. Assist the Lodge Manager with representation of the Lodge and restaurant at appropriate forumsb. Interaction with tour operators and media representativesc. Participation in marketing and PR eventsd. Maintain the company\'s digital image profiles on on-line tour operator platforms and ensure information contained on these platforms is accurate and contemporarye. Maintenance of room collateral6. Lodge activitiesa. Conceptualize and implement innovative "Guest Activities" including culinary courses and the Introduction to SA wine tasting.7. Staff traininga. Ensure that staff are properly trained to be able to execute their responsibilities with the appropriate efficiency and decorum8. Human Resourcesa. Assist and Manage all staff Roster changersb. Check all Staff into and off from Duty accuratelyc. Follow all HR procedures required, to ensure that HR requirements are met9. Generala. Do all that is required of you that is requested of you to ensure the Day to Day workings of LodgeQualificationsRelevant Hospitality Qualifications are advantageous but not essential if well experienced within a similar role in an upmarket establishment. SkillsStrong and versatile all rounder. 4/5* Game Lodge experience ideal. Stable track record. Salary / PackageR10000 Gross per month BenefitsSingle accommodation 1.5 kms from site. Own transport ideal although staff transport is available most times but worth having own vehicle on site.

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