Experience & Other:Education: Matric plus relevant tertiary qualification; MCSE or other Microsoft Certifi...

JOB INDEX - 3 weeks ago - Job Mail

3 weeks ago

Desk Side Engineer (dse) L2

Experience & Other:

Education: Matric plus relevant tertiary qualification; MCSE or other Microsoft Certification preferred.

Experience: 2-4 years in a similar role, with proficiency in Microsoft technologies, WAN & LAN technologies, TCIP tools, and vendor & global IT partner engagement.

Previous exposure to retail, manufacturing, or distribution is preferred.

Valid driver’s license and own transportation required.

Personal Attributes:

Self-motivated, dynamic, and intuitive.

Strong interpersonal skills with the ability to work cross-culturally and collaborate with international teams.

Attention to detail and meticulous.

Ability to communicate technical jargon in laymen’s terms.

Logical and methodical approach with proven problem-solving capabilities.

Keen to learn and expand skills.

Working Conditions:

Role involves moving between Epping and Cape Town CBD or InCloud offices.

Overtime may be required based on client deliverables, operating hours, or projects.

High-pressure environment with a focus on communication skills, attention to detail, and solution-oriented thinking.

Collaboration within a global IT team to provide support to clients in South Africa.

Basic Job Responsibilities:

Dedicated support engineer for Cape Town corporate head office, including executive (VIP) support.

Backup support engineer for Epping manufacturing and distribution centre.

Deploy and manage desktop and laptop hardware and software.

Provide onsite Break/Fix and Deskside Support for Computing Hardware and Network Hardware.

Respond promptly to tickets, investigate & provide temporary/permanent resolution.

Set up conference facilities (video and teleconference) and provide technical support.

Install and troubleshoot operating systems (Windows & Mac).

Coordinate with vendors on software and hardware queries.

Manage printer applications hosted on a local print server.

Order, manage, and track mobile phones inventory.

Work closely with local technical support leader for issue prioritization, scheduling, and escalation purposes.

Report back to team leader and management on a weekly or daily basis as required.

If you are a motivated individual with a passion for providing excellent technical support, we invite you to apply.

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