Company with business in the supply, installation and after sales servicing of a comprehensive range of engine...

JOB INDEX - 6 years ago - Job Mail

6 years ago

Service Coordinator

Company with business in the supply, installation and after sales servicing of a comprehensive range of engineered power solutions. This ranges, from modular data space solutions, UPS and generator systems to battery management, automated monitoring, and control and energy management systems are looking for a looking for experienced Service Coordinator. The Service Coordinator will be responsible for Coordination, monitoring and improving field’s service activities for our client. The incumbent is expected to provide support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repairs.
Job includes:
Continually deliver Service department Performance Excellence
Compile, maintain and weekly distribution of the Leave and Standby Roster
Ensure that effective and informative communication with customers and technical staff, relating to all service requests and incidents, are always maintained and of a high standard
Ensure that effective and informative feedback is provided to customers by the Team Members after completing tickets related to all Service Requests and Incidents
Help resolve dysfunctional Team Member behaviour
Qualifications and Experience
Matric
Relevant tertiary qualification in Marketing , Administration , Accounting and Public relations.
2-3 years’ experience as Service administrator.