Our client is looking for a Contact Centre Agent with strong SAP (ERP/CRM) system : To ensure all telephone, e...

JOB INDEX - 6 years ago - Job Mail

6 years ago

Contact Centre Agent

Our client is looking for a Contact Centre Agent with strong SAP (ERP/CRM) system :
To ensure all telephone, email or other modes of communication from our customer base is efficiently and effectively dealt with.
To ensure error free order capturing, appointment making, scheduling and that promising is within company tolerance.
Highest standard of quality is maintained throughout the customer experience.
Accurately capture all customer requirements on relevant ERP systems .
Ensure follow-ups and follow-through on all orders
To be eloquent and professional in all telephone interactions i.e Orders, questions or inquiries
Be abreast with product offerings and technical specifications .
Attend all training and ensure department/company compliance .
Identify and escalate priority matters. philisile.thusi@spytalent.co.za