A forward thinking and compassionate Short-term Insurance organization is searching for a fun and tech savvy S...
JOB INDEX - 3 years ago - Job Mail
Social Media Consultant
A forward thinking and compassionate Short-term Insurance organization is searching for a fun and tech savvy Social Media Consultant. The company is looking for an individual with excellent writing skills, great problem solving as well as ability to work in a team.
A forward thinking and compassionate Short-term Insurance organization is searching for a fun and tech savvy Social Media Consultant. The company is looking for an individual with excellent writing skills, great problem solving as well as ability to work in a team.
Key Result Areas:
- Engaging in social media presence creation on new and emerging Social Media platforms
- Assisting social Media Management with large projects, events and community management (customer support, care, claims and sales)
- Analysing and reporting audience information and common queries
- Reporting types of client inteactions that take place on Social Media platforms to the Social Media Manager
- Proposing new ideas and concepts for Social Media content to educate clients
- Identifying threats and opportunities in user-generated content surrounding the company
- Reporting noteable threats to the Social Media Manager
- Monitoring online reviews and responding to each review
- Listening and responding to users in a "Social" way while cultivating leads and sales
- Becoming an advocate for the company in Social Media specs
- Engaging in dialouges and answering questions where appropriate
- Ensuring consistency of messages across multiple networks
- Flagging negative comments to the team
- Acting in frontline by interacting with customers and fans in real time on various web platforms
Minimum
Requirements: :
- Matric is essential
- Relevant Marketing/PR Diploma or Degree
- OWN TRANSPORT
- Ability to work Night Shift Hours (17:00pm -08:00am)
- 2-3 years experience in Customer Care and /or Social Media Role
- Computer Literacy: MS Office, Word and Outlook
Attributes:
- Fun Personality
- Passion for Brand Building
- Social Media Expert
- Tech Savvy
- Aibility to respond to clients in a friendly and educational manner
- Ability to work indipendantly
- Highly Responsive
- Ability to work with other Departments
- High level of intergrity
- Hardworking, Ambitious and Accurate
- Maintaining innovation or proactiveness
- Ability to meet deadlines within time constraints
- Ability to be effective under preasure
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