RESPONSIBILITIES: :-   Assist passengers with ticket sales, bookings and flight changes including ex...

JOB INDEX - 1 year ago - Job Mail

1 year ago

Customer Service Agent (jhb)

RESPONSIBILITIES: :

-   Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;

-   Manage flight delays and or cancellations;

-   Handle and safeguard of confidential information.

 

REQUIREMENTS:

-   Grade 12;

-   Airport experience and ticket sales within an aviation concern;

-   Excellent written and verbal command of the English language including proper phone etiquette;

-   Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

-   No criminal or credit record;

-   Able and willing to work on weekends, public holidays and flexible hours and shifts as required;

-   Own transport would be an advantage;

-   Valid Covid-19 vaccination card.

 

 

PERSONAL ATTRIBUTES:

-   Punctual;

-   Excellent understanding of delivering great customer service;

-   High degree of patience and assertiveness;

-   Conflict resolution skills;

-   Trustworthy, professional and reliable, including dealing with confidential information;

-   Immaculate time keeping;

-   The ability to work well under pressure;

-   Practice good time management and willingness to work longer than normal hours including additional shifts,

-   Remains focused in order to handle objections;

-   Customer focused and service orientated.

 

APPLICATION GUIDELINE:

-   All external applicants, please apply via our website: www.FlySafair.co.za; 

-   No external email applications will be considered;

-   Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

-   Reference number – JHB000635.

 

Preference will be given to members of designated groups that are under-represented.