Minimum Requirements:   Diploma + Advanced Diploma / B-Degree in IT, IS, Computer Science, or related f...

JOB INDEX - 1 year ago - Job Mail

1 year ago

Manager: Ict Service Desk & End-user Support

Minimum

Requirements:

 



  • Diploma + Advanced Diploma / B-Degree in IT, IS, Computer Science, or related field.

  • Information Technology Infrastructure    Library (ITIL)

  • Foundation Certification is essential.

  • MCSE: Desktop Infrastructure or Core Infrastructure

  • Certification is essential.

  • CCNA Certification is advantageous.

  • 10 years of relevant work experience in ICT

  • 3 years of managerial experience

  • Proven track record in managing an ICT service desk and support environment


Knowledge And Skills



  • Relevant legislation and regulatory frameworks

  • Financial budgeting and management processes

  • ICT Service Desk Management

  • IT Support Services Management

  • ITIL