Duties: Liaising with customers. Assisting the Service & General Managers where required. Coordinating th...

JOB INDEX - 1 year ago - Job Mail

1 year ago

Helpdesk Administrator

Duties:



  • Liaising with customers.

  • Assisting the Service & General Managers where required.

  • Coordinating the flow of paperwork and tickets by following up on national call center, ad-hoc & maintenance tickets.

  • Capturing of stores return vouchers.

  • Checking of daily route slips and administration of routing

    information.


  • Logging of tickets.

  • Developing & maintaining of customer base.

  • Report any delays in the execution of tickets to the Service Manager and General Manager.


Requirements:



  • Grade 12

  • 1 Years’ service-related experience (call center experience) is advantageous