DUTIES & RESPONSIBILITIES: :Performs installation, configuration, and upgrades of the Connected Product so...

JOB INDEX - 11 months ago - Job Mail

11 months ago

Configuration Analyst

DUTIES &

RESPONSIBILITIES: :

  • Performs installation, configuration, and upgrades of the Connected Product solutions.
  • Monitors solution performance/availability; suggest alternative approaches when applicable.
  • Works with the Connected Product Development Team to troubleshoot issues reported by the customers/stakeholders; record the issues in the ticketing system.
  • Documents the implemented solution, bug fixes, etc. and create troubleshooting documents
  • Perform other work-related tasks as assigned.
  • Comply with all Company and HSE policies and procedures

REQUIREMENTS:

  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
  • Problem-Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • Microsoft Excel Proficiency
  • Scripting knowledge in Python and/or Bash Shell
EDUCATION & EXPERIENCE:

  • Education: All academic degrees and coursework must be from accredited institutions
  • Undergraduate or Graduate Education: Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management.
  • Experience must be IT related