Account Management LeadPretoria, Menlyn MaineMarket RelatedResponsibilities:Develop strategic plans to ensure ...

JOB INDEX - 10 months ago - Job Mail

10 months ago

Account Management Lead

Account Management Lead

Pretoria, Menlyn Maine

Market Related

Responsibilities:

  • Develop strategic plans to ensure profitability and encourage business growth
  • Develop and execute on the Annual Recurring Revenue (ARR) plan
  • Create and manage an effective engagement structure and processes with clients
  • Demonstrate understanding of the business of our clients, the insurer
  • Understand and translate our value proposition for the client
  • Facilitate executive level engagements with our clients
  • Ability to negotiate with clients in the spirit of co-operation and collaboration
  • Effectively manages client expectation.
  • Build relationships with clients to establish and manage contracts
  • Create, identify and respond to, opportunities for providing products and services to the client
  • Collaborating effectively with the COO; Ops Manager; POs and PMOs to ensure timely and effective delivery of services to clients
  • Successful service delivery – through SLA achievement and high level of client satisfaction
  • Effectively collect and align the client requirements to drive agreed targets and corporate objectives within the agreed budgets.
  • Assess risks and make recommendations based on analysis of all factors affecting a business situation
  • Facilitate internal and client audits

Experience and qualifications:

  • Business related degree
  • Strong commercial background
  • Exceptional interpersonal skills
  • Excellent communication skills
  • Excellent negotiating skills
  • Extensive client relationship management experience
  • 10 or more years in an account management or client engagement role
  • Insurance knowledge and background
  • Experience managing the delivery of IT related software and products
  • Team player