Purpose of the job: Works with the business areas and external service providers to purchase hardware, so...
JOB INDEX - 9 months ago - Job Mail
Client Operations (asset Care And License Management)
Purpose of the job:
- Works with the business areas and external service providers to purchase hardware, software, and devices. Coordinates lifecycle replacement and management of devices.
- Oversees computer and device inventory, retirements and disposal, including general stores management. Responsible for asset verification of any IT hardware that is ordered by the business areas or IT.
- Handles Enterprise Software license and software maintenance renewals.
- Liaise, manage and work together with the on-site IT service providers to ensure operational stability as per agreed service levels within the workplace office environment.
Job Description:
- Liaise, manage and work together with the on-site IT service providers to ensure operational availability of IT Assets per agreed service levels
- Establish and continually improve the agreed IT service delivery levels and process
- Provide input towards proactive service monitoring, capacity and planning.
- Ensure the Central IT Shop Support Team implement all standard services in IT Shop Locally
- Plan and submit forecasts for the Vendor for ordering new Hardware Ensure IT Security Compliance of solutions to approved requirements and standards
- Coordinate incident and problem management for office related Assets and ones area of responsibility, including subsequent root cause analysis and the implementation of the relevant corrective and preventative measures
- Manage and coordinate the change control process for all planned and emergency changes for one’s area of responsibility
- Liaise with the LCC for quotations and ordering of new Software licenses and maintain it on the Software SharePoint site
- Manage and coordinate all tasks and activities performed by the local user service desk (Office).
- Manage risks and ensure IT Security Compliance to the approved requirements and standards for ones area of responsibility
- Implementation / initiation of optimization measures (process, technology, budgets & costs). Support on any new business initiatives for ones area of responsibility.Manage ideas from design stage through implementation.
- Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.
Job Requirements:
- Minimum NQF 7 – BSC/BCom/BTech Degree in Information Technology or Relevant equivalent.
- Minimum 3-5 Years’ experience within IT Infrastructure / IT asset management Environment
- Knowledge and experience in MS Windows and the MS Office Suite
- Mobile and telephone technology as well as proficient server and network knowledge.
- Experience in Microsoft Power BI reporting
- Experience in IT Service Management: Cooperative, Confident handling of business partners and suppliers including performance monitoring.
- ITIL certifications will be advantageous. I.e.: Foundation, Problem Management, etc.
- Valid Driver’s License and own transport
- Strong leadership behaviours with good People Management skills and Problem Solving Skills
- Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
- Ability to perform the minimum required physical and mental requirements of the function.
- Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.
- Knowledge of the production control systems and shop floor application environment to ensure first level application support can be carried out by the Client on Site service provider
- Must have an excellent ability to multi-task effectively working on several projects synchronously.
- Strong troubleshooting ability.
- Willingness to travel nationally and internationally
- Willingness to work stand-by
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