Purpose of the job: Works with the business areas and external service providers to purchase hardware, so...

JOB INDEX - 9 months ago - Job Mail

9 months ago

Client Operations (asset Care And License Management)

Purpose of the job: 

  • Works with the business areas and external service providers to purchase hardware, software, and devices. Coordinates lifecycle replacement and management of devices.
  • Oversees computer and device inventory, retirements and disposal, including general stores management. Responsible for asset verification of any IT hardware that is ordered by the business areas or IT.
  • Handles Enterprise Software license and software maintenance renewals. 
  • Liaise, manage and work together with the on-site IT service providers to ensure operational stability as per agreed service levels within the workplace office environment.

Job Description:

 

  • Liaise, manage and work together with the on-site IT service providers to ensure operational availability of IT Assets  per agreed service levels                            
  • Establish and continually improve the agreed IT service delivery levels and process           
  • Provide input towards proactive service monitoring, capacity and planning.
  • Ensure the Central IT Shop Support Team implement all standard services in IT Shop Locally
  • Plan and submit forecasts for the Vendor for ordering new Hardware Ensure IT Security Compliance of solutions to approved requirements and standards         
  • Coordinate incident and problem management for office related Assets and ones area of responsibility, including subsequent root cause analysis and the implementation of the relevant corrective and preventative measures
  • Manage and coordinate the change control process for all planned and emergency changes for one’s area of responsibility
  • Liaise with the LCC for quotations and ordering of new Software licenses and maintain it on the Software SharePoint site
  • Manage and coordinate all tasks and activities performed by the local user service desk (Office).
  • Manage risks and ensure IT Security Compliance to the approved requirements and standards for ones area of responsibility           
  • Implementation / initiation of optimization measures (process, technology, budgets & costs). Support on any new business initiatives for ones area of responsibility.Manage ideas from design stage through implementation.
  • Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.

Job

Requirements:    

  • Minimum NQF 7 – BSC/BCom/BTech Degree in Information Technology or Relevant equivalent.
  • Minimum 3-5 Years’ experience within IT Infrastructure / IT asset management Environment
  • Knowledge and experience in MS Windows and the MS Office Suite
  • Mobile and telephone technology as well as proficient server and network knowledge.
  • Experience in Microsoft Power BI reporting
  • Experience in IT Service Management: Cooperative, Confident handling of business partners and suppliers including performance monitoring.
  • ITIL certifications will be advantageous. I.e.: Foundation, Problem Management, etc.
  • Valid Driver’s License and own transport
  • Strong leadership behaviours with good People Management skills and Problem Solving Skills
  • Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
  • Ability to perform the minimum required physical and mental requirements of the function.
  • Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.
  • Knowledge of the production control systems and shop floor application environment to ensure first level application support can be carried out by the Client on Site service provider
  • Must have an excellent ability to multi-task effectively working on several projects synchronously.
  • Strong troubleshooting ability.
  • Willingness to travel nationally and internationally
  • Willingness to work stand-by