Job Description:  Provide first-line technical support to end users regarding hardware, software, and net...

JOB INDEX - 8 months ago - Job Mail

8 months ago

It Support Specialist

Job Description:

 

  • Provide first-line technical support to end users regarding hardware, software, and network-related issues.
  • Install, configure, and maintain computer hardware, peripherals, and software applications.
  • Monitor and maintain the local area network (LAN) and wide area network (WAN) infrastructure.
  • Implement data security protocols, including user access controls, IT policies, and antivirus measures.
  • Create and maintain technical documentation, user guides, FAQs, and standard operating procedures.

Job

Requirements:  

  • Post Matric Tertiary qualification in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
  • Strong knowledge of computer hardware, software, operating systems, and network infrastructure.
  • 2-5 years’ experience in IT Support Specialist role or similar technical support role
  • Experience with ERP systems and manufacturing-specific software is a plus.