Responsibilities for Junior Customer Service Agent- Processing of Customer Orders- Handling of Customer querie...

JOB INDEX - 8 months ago - Job Mail

8 months ago

Customer Service

Responsibilities for Junior Customer Service Agent

- Processing of Customer Orders

- Handling of Customer queries

- Communicate with current and potential clients via telephone, email, online chat, or social media

- Excellent verbal and written communication skills

- Collaborating with Sales Reps, Sales Agents, and Customers daily

- Collaborating with various departments within IML to achieve goals

- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

- Always maintain a courteous and calm manner to de-escalate stressful situations

- Document personal information to create, update, or adjust customer accounts

- Provide and respond to feedback about any aspect of the job or its duties

- Suggest products and services to clients based on their requests and needs

- Ability to remain calm and composed in a fast-paced, high-pressure environment

- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem

Experience

- Prior 3 years\' experience working in call centers or as a customer service agent is an advantage.

- Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel

Personal Skills/Attributes

- Good communication,

- Motivated and self-driven,

- Good capture accuracy,

- Able to work under pressure,

- Able to work in a diverse environment,

- Team Player

Knowledge

- Customer Service

Desired Skills

- Excellent customer service

- Good communication skills

- Call Center Services

- MS Office Suite

- Good capture skills

Desired Work Experience

- 2 to 5 years Client / Customer Support

Desired Qualification Level

- Grade 12 / Matric

Email your cv to sam@immigrationmigration.com