Must have technical / professional qualifications:Matric is EssentialRelevant 3 year Business or Technical deg...

JOB INDEX - 8 months ago - Job Mail

8 months ago

Process Analyst Contractor

Must have technical / professional qualifications:

Matric is Essential

Relevant 3 year Business or Technical degree or Diploma

3-5 years relevant experience essential in Business Analysis/Process Mapping

Experience:

  • Process, worklow and journey mapping
  • Good interpersonal and interviewing skills
  • Analytical and problem-solving
  • Business analysis
  • Excellent written and verbal communication skills
Key accountabilities

  • Analyse business processes and workflows with the objective of determining inefficiencies, identifying process improvements and automation opportunities
  • Facilitate business process workshops
  • End-to-end business process design
  • Align to industry best practice
Process Mapping

  • Map business processes in the desired tools
  • Work with the product managers to define or update business processes when there are new products or product enhancements
  • Work with multiple internal stakeholders when internal processes require updating.
  • Ensure business process are kept up to date
Journey Mapping

  • Map self service journeys on all products & services
  • Ensure journeys are kept up to date whenever there are any enhancements implemented on products
Business Process Re-engineering

Explore opportunities in redesigning business processes to achieve better quality, reduce cost, and improve output, service and speed.